News > Microsoft Steps Up. Improves Xbox 360 Warranty Again
July 6, 2007
Yesterday, July 5th, Peter Moore announced that Microsoft will be giving the videogame community exactly what it has been crying out for. It's not a lower failure rate for the Xbox 360, but it IS an extended three-year warranty on every console Microsoft has sold. Word is that this initiative will cost Microsoft a staggering ONE BILLION DOLLARS.
The announcement was made during the Major Nelson podcast, after which a letter was posted on Xbox.com for all to read:
You’ve spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we’ve not been doing a good enough job…
…we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message… Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date…
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience…
I want to thank you, on behalf of all us at Microsoft, for your loyalty.
Well, maybe this will ease some of the pain caused by the dreaded ring of death. Then again, maybe the damn console shouldn't break ONE THIRD of the time.
*Eddie R Inzauto - Senior Editor, GameWad.com
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